Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lynn@isledenature.com. Please note that returns will need to be sent to the following address: Isle de Nature, 520 E. Desert Holly Circle, Palm Springs, CA 92262

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lynn@isledenature.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lynn@isledenature.com.

We hope you love Isle de Nature as much as we do; however, if you are not satisfied with your purchase, you have 30 days from the date of purchase to return the unused product(s) for a full refund of the purchase price minus shipping, handling, or other service fees. Refunds are credited to the original credit card used for payment.

If you are shipping items valued over $75, we recommend using a trackable shipping service and purchasing shipping insurance as we are not able to guarantee receipt of your returned item.

Please email hello@isledenature.com with your order number to initiate a return.